01/01/11We believe you will be delighted with your purchase from A&G Choclatl, however, we do understand that there may be occasions when you wish to return an item. As long as the food safety seal is returned to us intact we are able to offer a refund on the product/s purchased within 30 days. The refund does not include any postage charges. We will require you to pay for the return postage of any item/s being returned and for your own protection, we recommend that you use a secure delivery method which requires signature upon delivery. In the event that you need to cancel an order, please contact us immediately by telephone or email. Provided the order has not been despatched a full refund will be issued, which may take up to 7 working days. If the order has been despatched you will be liable for all postage charges including the secure, signed for return delivery method.